Where Do Amazon Parcels Go If Undelivered?

What happens when a package is undeliverable?

Undeliverable as Addressed Mail If the mailpiece is addressed incorrectly and has no return address, the mailpiece will either be handled by the local Post Office™ or sent to the Mail Recovery Center..

Why would an Amazon order be undeliverable?

There are many reasons that a package may be returned to us as undeliverable. Item is too big for a P.O. Box. Some items are too big to ship to a P.O. Box and must be shipped to a street address. Incorrect Address/Missing Information.

Where do Amazon packages go if not delivered?

If no one is at the address when delivery is attempted, we will leave the package in a secure location. If no secure location is available, or the delivery requires someone to be present, Amazon will send an e-mail to the e-mail address on file. We’ll make three delivery attempts on consecutive days.

How do I contact Amazon about an undelivered package?

Amazon missing packages:Call 1 (888) 280-4331- speak with customer service for a tracking update.Ask neighbors if they received the package.Wait 36 hours after the expected delivery date and time to file a claim.Start a claim with Amazon here. . .

Does Amazon refund undelivered packages?

When the carrier returns an undeliverable package to us, you will be issued a full refund (including shipping charges). Orders that are returned to us as undeliverable are not able to be re-shipped. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.

Where does my parcel go if undelivered?

If there’s no return address or franking mark on the item, we’ll send it to the National Returns Centre (NRC). We’ll then open the item to try and find a sender’s address. If we do, and the contents aren’t newspapers, magazines or advertising materials, we’ll then return it to the sender.

How do I get a refund for undelivered items on Amazon?

To request a refund on an eligible order:Go to Your Orders.Locate your order in the list and click Problem with order.Select your problem from the list.Select Request refund.Enter your comments in the text box.Select Submit.

What do I do if I received someone else’s Amazon package?

If it’s a simple case of wrong address/correct street and you know for whom the package is intended (like a neighbor), you can walk it over to their place. If it’s small enough, place it in their mailbox.

Does Amazon investigate missing packages?

Does Amazon investigate stolen packages? The buyer has 90 days to file a claim without the help of an Amazon rep so it can be argued the buyer has at least 90 days to report a lost or stolen package. Yes, sellers are responsible for lost packages. Other buyers could give you few days to investigate.

What happens if Amazon parcel not delivered?

In the dropdown menu next to Select an issue, choose Where’s My Stuff. Then, in the menu next to Select issue details, choose Tracking shows delivered but item not received. The site will give you the choice of reaching out via email, phone, or live chat. Amazon will investigate the case and ultimately issue a refund.

What do I do if my package is delivered but I can’t find it?

If your tracking information shows that your package was delivered but you can’t find it:Carrier may have placed it in a safer location, please check: … Check your mailbox again as some packages come separately from your regular mail.Check with others in your house that may have accepted it.More items…•

Will Amazon refund for lost package?

Ultimately, if you cannot find it or get it delivered to the buyer, you will be required to refund. Otherwise, the buyer will simply file a claim with Amazon to force the refund and affect your metrics. Put yourself in the place of the buyer. … You notify USPS and see if you can get them to find the buyers package.

How do I find out where my package is?

Navigate to www.stamps.com/shipstatus/. Enter the USPS tracking number (to find it, simply look at the bottom of a shipping label) in the search bar; do not include any dashes or spaces. Click on “Check Status”. View the scan history and status information of your package.